Refund and Returns Policy

At Bioland Poultry, we are dedicated to providing our customers with high-quality products and exceptional service. Our Refund and Returns Policy is designed to ensure transparency and customer satisfaction:

1. Return Eligibility: Customers may initiate a return within 14 days of receiving their order. To qualify, the hens must remain in good health and be returned under humane conditions.
2. Condition Requirements: All returned items must be accompanied by original packaging and any included documentation. Live poultry should be handled with care during return transit.
3. Initiating a Refund: To request a return, please contact our customer service team at [support email]. Be prepared to provide your order number and the reason for the return. We will assist you throughout the process to ensure a smooth experience.
4. Processing Refunds: Upon receipt of the returned hens or verification of their condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
5. Shipping Costs: Unless the return is a result of our error, customers are responsible for return shipping costs. We encourage you to utilize a traceable shipping method to ensure the safe return of the hens.

We appreciate your understanding of this policy and your commitment to responsible poultry ownership. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.